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If any questions or suggestions including technical or financial arise, please kindly contact the administration of the portal:

When applying the usage of Russian, Ukrainian, English or Spanish (weak) languages are possible. Please make sure you specified your account name and if the issue concerns the MT please also attach a screenshot or an error text from the "Expert" tab (press Ctrl + T). Also please note within which platform the problem occurs: ClusterDelta Online, MetaTrader 4 or MetaTrader 5.

 

You are not logged in - if you have a technical problem please log in to your account using your account name and password with the User Data Widget (on the left) to clarify the details of the access.

 

The most common problems are below:

  • Indicators do not work - Check the subscription status on the left in the User Information widget or on the page http://my.clusterdelta.com/settings - in case the access is denied and money is still on account please make the subscription manually: http://my.clusterdelta.com/order (or enable auto-subscription).
  • Subscription paid but indicators still do not work - How do you pass the authorization http: / /my.clusterdelta.com/authorizer ? For Premium users a range of user authorization methods are included but still ClusterDelta Authorizer is the most convenient solution.
  • Premium does not work - check if you have copied all the DLL files from the Libraries folder from the Premium archive to the MQL4 \ Libraries folder (for MT5 it is MQL5 \ Libraries). Also the indicators from the Indicators folder should be copied to the corresponding folder. Take the time to open the install.txt file - there's guidance and a link to the video.
  • The volume profile is not visible due to the letters -please press F8 and clear a tick box "Show objects descriptions "
  • How to use the data in the strategy tester - I did not do it before but theoretically iCustom can be used for this. There is also history data on the site, so make a script which will download the data to memory before the test.

 

We would like to draw your attention that it is really hard to understand the matter of issue without through details provision. Thus, such problem request as "My indicators do not work, find out why" (without other details) won’t be solved immediately as first there is a need to clarify user data .

Feedback: We usually respond to all requests within a few hours after receiving during working days, little bit longer on weekends and in some difficult cases it can take up to 24-36 hours. Anyway, we can assure you that our support team will definitely provide you with answers as soon as possible.

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